We just purchased a 2021 Honda Pilot. It is our 5th Honda Pilot we purchased from Smart Honda. Excellent dealership, great service and staff is very accommodating. I highly recommend Smart Honda!
HR-V was brought in for its first oil change and a recall. Katie Fortenbery was the Service Advisor and answered all my questions. Very helpful.
I tried calling to make an appointment for an oil change but was told by the recording to leave a message and I would be called back. It didn't happen. I don't know who's line I called but I went there anyway and was told the next available time was in mid October. I was very disappointed. I was then referred to David who did an excellent job of working me into the schedule that morning. The next time I need service I will contact David and am confident that there will be no problem setting up an appointment. I'm ...
Smart Honda dealership was recommended to us by multiple friends and we were not disappointed. They were efficient and accommodated us well in the midst of a dealership renovation.
Typically service is very good, but this visit a 90 minute wait to complete a scheduled oil change which seemed to be an excessive wait time for an oil change. ?Over booking? Waiting room is under construction & due to pandemic, I brought a chair to wait outside which didn’t enhance a patient wait.. I also requested a car wash that was not done. Josh wore his mask during interactions but when I entered the office area to pay my bill several workers were not wearing a mask, including the person seated next to Josh (within 6 feet). Also hand sanitizer in ...
Very professional service facility with talented mechanics, and well stocked parts department that expediates the proper repair to the vehicle.
Very good experience. My coordinator was very helpful and was a person I could recommend.
Excellent customer service. Highly recommended. My customer service advisor Michael Dabney was friendly and professional. Steve Fulton was great as usual too giving me a test ride I requested.
Mike M. , service advisor is very professional and a clear communicator. I grew up in the car business and know a little about cars. He is considerate when I decline a recommendation. One thing that has nothing to do with Mike.Honda recommends a wheel alignment. I wished there was an adjustment for caster, especially. This Honda as all Hondas they have a tendency to wander on the highway. More caster would give them more stability to stay straight and require less correction. Just a personal opinion that is shared with those who know, like Honda specialist. None at your ...
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